Integrated calls procedure – PIDE

Registration and modifications of Call requests, Reception of Harbour Master authorizations, Services planning (Pilots, Boatmen, Tugs) Application for water and supplies, etc …

Consignee, Harbour Master, Pilots, Tugs, Mooring man, Marpol services, Port of Bilbao Authority

Through this service the e-puertobilbao platform makes a telematic channel available to its community of users which provides a medium for the Integrated Calls Procedure (PIDE) in accordance with current legislation.

Here the focus is on the e-puertobilbao platform providing a one-stop telematic window service that allows users, in a remote and unified manner, to carry out the administrative processing for Port of Bilbao vessel entry and departure operations, as well as that for basic services required.

The service is aimed at shipping agents and integrates the Port Authority of Bilbao and the Harbour Master’s Office (Merchant Navy) into one procedure only, by managing the traffic of information between both agents in a totally transparent way.

Likewise, the information is channelled towards the agents involved in vessel entry and departure operations, such as the Department of Maritime Operations (APB), piloting, tugs and lashing, thus coordinating joint action among them all.

Competitive advantages are those derived from the concepts of the telematics one-stop window and from integrated service. The one-stop window substitutes paper presentation (up to now, this was done at two different windows) with sending information electronically to the e-puertobilbao platform.

Consequently, paper use is eliminated, information management flows more smoothly and the whole process can be followed online from the shipping agent’s office.

The concept of integrated service, on the other hand, allows the whole operational cycle of vessel entry and departure to be covered from document processing and granting of authorisations to the coordination of the agents involved in the operation.